Privacy Policy
Effective Date: January 1, 2025

Welcome to Phabeni Gates Behavioral Solutions ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.pgbehavioral.com (the "Site") and engage with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect
a. Personal Information
When you interact with us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address.

• Health Information: Details about your mental health, therapy sessions, and related information.

• Insurance Information: Insurance provider details, policy numbers (e.g., Blue Cross Blue Shield of Illinois (BCBSIL), Aetna, Optima, Cigna).

• Payment Information: Credit/debit card details, billing information (collected through secure payment processors).

• Account Information: Username, password, and other account-related details if you create an account.

b. Non-Personal Information
We may also collect non-personal information that does not identify you directly, such as:

• Usage Data: Information on how you use our Site, including pages visited, time spent, and navigation patterns.

• Technical Data: IP address, browser type, operating system, and device information.

• Cookies and Tracking Technologies: Small data files stored on your device to enhance your browsing experience.
   

2. How We Use Your Information
We use the collected information for various purposes, including:

• Providing Services: To schedule and manage your therapy appointments, deliver therapy sessions, and communicate with you regarding your care.

• Insurance and Billing: To process insurance claims and manage copayments. We accept insurance providers such as BCBSIL, Aetna, Optima, and Cigna.

• Communication: To respond to your inquiries, provide updates, and send important information related to your therapy.

• Improving Services: To analyze usage patterns and improve the functionality and user experience of our Site.

• Compliance: To comply with legal obligations, including HIPAA regulations, and to enforce our policies.
   

3. Disclosure of Your Information
We may disclose your information in the following circumstances:

• With Your Consent: We may share your information with third parties when you have given explicit consent.

• Service Providers: We engage trusted third-party service providers to perform functions such as payment processing, data analysis, and website hosting. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our clients or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.

Note: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described above.

4. Data Security
We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: Sensitive information, such as payment details and health records, is encrypted using industry-standard SSL (Secure Socket Layer) technology.

• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.

• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

• Secure Hosting: Our website is hosted on secure servers provided by WIX, which complies with industry-standard security protocols.
   

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Use of Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our Site. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information, subject to certain exceptions.

• Objection: Object to the processing of your personal information under certain circumstances.

• Portability: Request the transfer of your personal information to another service provider.

To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request in accordance with applicable laws.

7. Children's Privacy
Our services are intended for adolescents, teens, and young adults. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently received personal information from a minor without parental consent, we will delete such information from our records.

8. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of these websites before providing any personal information.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

• By Email: anita@pgbehavioral.com

• By Phone: 708-275-1114

• By Mail:
  Phabeni Gates Behavioral Solutions
  20015 S LaGrange Rd
  Frankfort, IL 60423

Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. For specific legal concerns or to ensure full compliance with applicable laws, please consult a qualified attorney.
By implementing this Privacy Policy, Phabeni Gates Behavioral Solutions demonstrates its commitment to protecting your privacy and ensuring the security of your personal information. We value your trust and strive to maintain the highest standards of confidentiality and data protection.